At Selvra, your trust and safety are our top priorities. We have established a fair and transparent policy to protect your rights while maintaining the highest standards of safety and quality.

1. General Return Conditions

Original Condition:
Products must be returned in their original, unused condition, with the packaging intact and unopened.

Return Period:
Returns are accepted within 14 days of the purchase date, provided the original invoice is presented.

Excluded Products:
For health and safety reasons, products that have been opened or used cannot be returned, especially those sensitive to air exposure or contact.

2. Damaged or Incorrect Products

If you receive a product that is damaged or does not match your order, you are entitled to an exchange or refund.

Required Action:
Please contact our customer service within 24 hours of delivery. You must provide clear photos proving the damage or error. In such cases, Selvra will cover all shipping costs.

3. Order Cancellation & Refunds

Before Shipping:
Orders can be canceled for a full refund, including delivery fees.

After Shipping:
If canceled after the order has been dispatched, only the product value will be refunded. Shipping fees are non-refundable.

Refund Processing:
Refunds are issued to the original payment method within 20 business days (processing times may vary depending on your bank).

4. Sensitivity & Product Compatibility

Due to hygiene standards, products cannot be returned after opening due to personal sensitivity or incompatibility.

Important Disclaimer:
We believe in transparency; therefore, please note that product reactions with the body, skin, or teeth vary from person to person. We always recommend consulting a physician before purchase if you have a known medical condition or allergies.

5. Sale Items & Bundles

Bundle Offers (e.g., 1+1 or 2+1):
To qualify for a return or exchange, the entire bundle set must be returned together.

Refund Value:
Refunds are calculated based on the actual price paid at the time of purchase, not the original pre-discount price.

6. Non-Returnable Cases

We cannot accept returns or exchanges in the following scenarios:

● Products requiring specific storage conditions that were not met after delivery.
● Products damaged due to poor storage by the customer.
● Expired products resulting from improper preservation after receipt.
● Any product that has been opened or used.

7. Contact Us

For any inquiries regarding your order or our policy, please reach out to us:

● Email: selvra.co@gmail.com
● Phone: **
● Working Hours: Sunday to Thursday, 10:00 AM – 10:00 PM.

Shop with Confidence… At Selvra, your safety and experience always come first.